FAQs
Questions, answered
Short answers about tickets, payments, and hosting. If yours is not here, the contact details are at the bottom.
Getting a ticket
Do I need an account to get a ticket?
No. Give your name and email address and your ticket is sent to you. There is no password and nothing to sign up for.
Where do I find my ticket?
In your email. Each message has a link to your ticket page, which shows a QR code for the door. If you cannot find it, use the resend form with the email you registered with.
What if I lose my ticket email?
Use the resend form and enter the email you registered with. We give the same reply whether or not that email has tickets, so nobody can use the form to check who is registered.
Can I send my ticket to a friend?
A ticket works once, for whoever scans it first. You can forward the link, but only one person gets in with it. Keep it private.
How do I get into an online event?
The meeting link is not shown on the public page. It is on your ticket page and in your ticket email.
Paying
How do I pay?
Paid tickets are paid for in Naira through Paystack, with a card, a bank transfer, or whatever Paystack offers you at checkout. Ariya never sees your card details.
When do I get my ticket after paying?
As soon as Paystack confirms the payment to us, usually within a minute. Your ticket is issued from that confirmation, not from the page you land on after paying.
I paid but the event sold out. What happens?
Tickets are held for 10 minutes while you pay. If your payment lands after the hold ends and tickets are still available, you get your ticket. If they are gone, you are refunded automatically and we email you.
What happens if an event is cancelled?
Buyers are refunded to the original payment method. Refunds can take a few working days to show in your account.
Hosting an event
Who can host an event?
Anyone with an organizer account. Organizer accounts are opening soon. A host's first event is reviewed before it is listed.
How do I get paid?
Each organizer has their own Paystack subaccount. When someone buys a ticket, the money is split at payment time and your share goes to your bank account. Ariya never holds your money. You verify your bank account before you publish a paid event.
Can I host a free event?
Yes. Free events can be published straight away, and people claim a ticket with their name and email.
Can I put my event on my own website?
Yes. Paste one line of code and your event, or a list of your upcoming events, shows on your site. The embed only displays the event. Buying a ticket happens on Ariya, in a new tab.
How do I check people in?
Open the scanner link on a phone and enter the PIN for the event. Scan each QR code. A ticket that has already been used is flagged right away.
Can I change the date or venue after tickets are sold?
Yes. Everyone who holds a ticket gets an email about the change. You cannot lower the capacity below the number of tickets already sold.
About Ariya
Is Ariya live?
You can browse events and register for free ones today. Paid tickets and organizer accounts are being built and are not open yet.
How do I report an event?
Every event page has a Report link. Reports are read by a person and acted on if the event breaks the law or misleads people.
How do I ask for my details to be deleted?
Write to us and tell us the email address you registered with. Ariya follows the Nigeria Data Protection Act.
Want the whole picture in order? Read how it works.
Still stuck?
Questions about a ticket, an event, these pages, or your data? Write, call, or message us. A person reads every message.